How to unlock your locked-down account?

1 Access ADSelfService Plus through a web browser. On the left half of ADSelfService Plus, you have two large buttons: one labeled “Forgot your password” and the other “Unlock your account”

2 Click on the “Unlock your account” button.

   You will be asked to give your username.

3 After you provide username, you will be directed to the page where you can authenticate yourself.

   There are 3 kinds of authentication method:


Your administrator might choose any of these.


4 If he has set only the Verification Code, then on the authentication page, you will only see “Verification Code” Tab.



If he has set only Security Q & A, then on the authentication page, you will only see “Security Q & A” Tab. 


Mixed Method: If he has selected both the options, then the ‘Security Q & A’ and the ‘Verification Code’ Tabs would be available.

Unlocking your account via Verification Code method:


Unlocking your account via Security Question(s) method:

Unlocking your account via Mixed method:

 

Note:

CAPTCHA:A word verification image which serves for the purpose of increasing the security of your account.Enabling/Disabling the CAPTCHA is in the hands of your IT administrator.

Refresh CAPTCHA option :In case of having trouble while deciphering the CAPTCHA code,you can switch it by clicking on the icon.

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